Do I need to install anything?

Nope, everything is included and there's no need to talk to your IT department. All you need is a modern web browser.

How do my students get started?

Once your course is created, we provide a form to easily invite your students to join your course. They'll receive an email with instructions for activating their account and logging in.

What if I need more user accounts?

You can buy additional user accounts in blocks of 10 for an additional $20/mo.

Are software updates included?

Yes, we automatically update the software when new versions of Mediathread are released. We'll give you plenty of advance notice before we perform the update.

Can I upgrade my plan at any time?

Yes, you can upgrade your plan at any time, and the fee will be pro-rated for that month.

Can I pay yearly instead of monthly?

Yes, just let us know that you'd like to be billed for an annual subscription, and we'll take care of it.

I don't have a credit card. Can you invoice me?

Yes, we offer payment by check if you sign up for the yearly subscription. Just let us know you'd like to pay by check, and we'll send you an invoice.

What happens to the course content the end of the term?

The content of your course will be preserved in a read-only state, and if you want to migrate it to use for another course, we can help you do that.

What if I'm not happy with the service?

Just give us a call or send us an email, and we'll make things right. Or if you wish to stop using the service, we'll cancel your subscription right away.